Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Production times

Every necklace is made to order. I will endeavour to ship within 2-­5 working days.

Check the Announcement for current turnaround times.

Custom and personalized orders

If you need a personalised size, please feel free to contact me.
For custom-designed necklaces the production time and prices may vary.

Care instructions

When cleaning your necklace, please take into account the composition of the material and clean accordingly. Treat it the way you would a very delicate jumper. In particular, use cold water and a mild wool detergent only for the necklaces made of wool, and spread them out horizontally to dry. Do not put them in a drier! Please take into account that our guarantee does not cover damage from improper cleaning, I will not replace shrunk/felted necklaces.

Wholesale availability

Wholesale orders are welcome. We offer a discount with orders of 5 pieces and over.

Legal imprint