The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
Every necklace is made to order. I will endeavour to ship within 2-5 working days.
Check the Announcement for current turnaround times.
If you need a personalised size, please feel free to contact me.
For custom-designed necklaces the production time and prices may vary.
When cleaning your necklace, please take into account the composition of the material and clean accordingly. Treat it the way you would a very delicate jumper. In particular, use cold water and a mild wool detergent only for the necklaces made of wool, and spread them out horizontally to dry. Do not put them in a drier! Please take into account that our guarantee does not cover damage from improper cleaning, I will not replace shrunk/felted necklaces.
Wholesale orders are welcome. We offer a discount with orders of 5 pieces and over.